01Who this policy covers
This policy applies to business owners who create a Tap Review account, and to their customers who scan a Tap Review QR code to leave a rating, feedback or a review.
02Information we collect from businesses
- Account details such as your name, business name, email address and password.
- Business profile details, including your Google review link, rating threshold, feedback questions and keyword tags.
- Subscription and billing details. Card payments are handled by our payment provider and we do not store full card numbers.
03Information we collect from customers
- The star rating they give after scanning a QR code.
- Keyword tags they select, text they type, and the transcript of anything they choose to speak.
- Answers to the feedback questions shown for ratings below the business threshold.
- Contact details, only when the customer chooses to provide them with private feedback.
- Basic technical data such as device type, browser and time of the scan.
04How we use information
- To generate review suggestions from what the customer selected or said.
- To deliver private feedback to the business the customer visited.
- To show businesses their scans, ratings, feedback history and analytics.
- To run accounts, subscriptions and support.
- To detect spam, abuse and misuse of the platform.
05AI processing
Review suggestions are produced by an AI model. To do this we send the selected keywords and the customer feedback text to our AI provider. We do not send account passwords or payment details to the AI provider.
A customer always reads, edits and publishes a review themselves. Tap Review never posts to Google on anyone’s behalf.
06Voice input
Voice feedback uses the speech recognition built into the customer’s browser. We receive the resulting text. We do not store audio recordings.
08Retention
We keep account and feedback data for as long as the business account is active. When an account is closed we delete or anonymise its data within a reasonable period, unless we are required to keep it for legal or accounting reasons.
09Your choices
- Business owners can view and update their profile from the dashboard.
- Anyone can ask us to access, correct or delete their personal data by contacting us.
- Customers can leave a rating without providing any contact details.
10Changes to this policy
We may update this policy as the product changes. When we do, we will revise the date at the top of this page.
Questions?
Write to us at support@tapreview.app or use the contact page.